Waiting Room & Patient Flow
A visit moves from waiting to the room and then to done. Reception, the doctor, and the cashier see that same status, and the waiting time keeps counting.
What it does
The waiting list shows who is waiting, who is in the room, and who is done. A live waiting-time counter runs while the visit is waiting and stays visible in the room.
The calendar, Doctor Room, and the cashier use that same status. When the visit is marked done, BOC offers Set Next Appointment so the next visit can be booked from the room.
The same status on every screen
Reception watches the calendar color. The doctor works the waiting list and the room. The cashier sees the room-status buttons on the visit and does not need a separate note from the corridor.
How it works in BOC
- Open the waiting list. Doctor Room lists today’s visits and the live waiting time.
- Move the visit. Waiting, in the room, and done are the same status on the calendar and at the cashier.
- Book the next visit. Marking the visit done opens Set Next Appointment.
Watch the tutorial
Learn how to enable and use Doctor Room in BOC. This tutorial shows how doctors and staff view today's appointments, see who is waiting at reception, call a client into the room, and mark visits as done or send them back to waiting. It also covers visit pricing and discount requests, the daily summary, visit vitals, the clinical snapshot, notes, prescriptions, and images and files in the client file.
- Live waiting-time counter on the queue and in the room.
- The same waiting, in-room, and done status on the calendar, in Doctor Room, and at the cashier.
- Set Next Appointment after the visit is marked done.
Who it is for
Clinics keep reception, the doctor, and the cashier on the same visit status.
Dental clinics see who is waiting, who is in the room, and who is done.
Questions
Who sees the waiting time?
Reception, the doctor, and the cashier see the same visit and the live waiting time.
Does the room take the payment?
The room tracks waiting, in room, and done. Payment stays on the cashier.
When is the next visit offered?
BOC opens Set Next Appointment when the visit is marked done.